Promise Credit Union, your member-owned financial institution, is committed to providing you
with competitive products and services to meet your financial needs and help you reach your
goals. We are equally committed to protecting the privacy of our members. Under federal law,
we are required to give you this privacy notice. It describes our credit union’s privacy policy and
practices concerning the personal information our credit union’s disclose about our members.
It also includes information about the parties who receive personal and sometimes nonpublic
information from us as we conduct the business of the credit union.
If after reading this notice you have questions, please contact us at:
(832) 239-8599
Or write to:
Promise Credit Union
6440 Hillcroft, Suite 102
Houston, TX 77081
We collect nonpublic personal information about you from the following sources:
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Information we receive from you on applications and other forms
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Information about your transactions with us
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Information we receive from a consumer reporting agency
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Information obtained when verifying the information you provide on an application or
other forms; this may be obtained from your current or past employers, or from other
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institutions where you conduct financial transactions
We may disclose all of the information we collect, as described above, as permitted by law.
We may disclose nonpublic personal information about you to the following types of
third parties:
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Financial service providers, such as insurance companies
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Non-financial companies, such as consumer reporting agencies, data processors,
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check/share draft printers, financial statement publishers/printers, plastic card
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processors, government agencies and mail houses.
In order for us to conduct the business of the credit union, we may disclose all of the information
we collect, as described above, to other financial institutions with whom we have joint marketing
agreements, to other companies that perform marketing services on our behalf, or to nonaffiliated
third parties for the purposes of processing and servicing transactions that you request or authorize,
so that we may provide members competitive products and services.
We may also disclose nonpublic personal information about you under circumstances as permitted
or required by law. These disclosures typically include information to process transactions on your
behalf, conduct the operations of our credit union, follow your instructions as you authorize, or
protect the security of our financial records.
To protect our members' privacy, we only work with companies that agree to maintain strong
confidentiality protections and limit the use of information we provide. We do not permit these
companies to sell information we provide to other third parties.
If you terminate your membership with Promise Credit Union, we will not share information
we have collected about you, except as may be permitted or required by law.
We restrict access to nonpublic personal information about you to those employees who need
to know that information to provide products or services to you. We maintain physical,
electronic, or procedural safeguards that comply with federal regulations to guard your nonpublic
personal information.
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Protect your account numbers, plastic card numbers, personal identification numbers (PINs)
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or passwords. Never keep your PIN with your card. The PIN can provide free access to your
accounts if your card is lost or stolen. Use caution when disclosing your account numbers,
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social security numbers, etc. to other persons. If someone calls you explaining the call is on
behalf of the credit union and asks for your account number, you should beware. Official
credit union staff will have access to your information and will not need to ask for it. Keep your
information with us current. If your address or phone number changes, please let us know. It is
important that we have current information on how to reach you. If we detect potentially fraudulent
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or unauthorized activity or use of an account, we will attempt to contact you immediately.
Let us know if you have questions. Please do not hesitate to call us – we are here to serve you.